Q&A
Frequently asked questions
Answers to the most common billing, privacy, and visit questions.
Can I get a refund if my visit is cancelled?
Yes, contact support and we will issue a refund if your visit is cancelled before the clinician starts the consult.
Is my visit private?
TeleMubi is HIPAA-compliant and your data is encrypted in transit and at rest.
Do you accept insurance?
We take a growing list of commercial and Medicare Advantage plans; see the pricing page for current carriers.